09.08.2007 4:19:01
no
USA/Niagara Falls/Econo Lodge At The Falls

I was cheated by the hotel's staff . He helped me book train . But it is another city's train. Then I apent a lots of money for the taxi fee. He also told me that driver was his relative and let me take ease. If you don't refund me the money. I will let all the people know your ugly action!

20.08.2006 21:50:39

USA/Niagara Falls/Fallside Hotel and Conference Center

I called fallside hotel and asked for early check and I was told that I could check in earlier. I was driving in Niagara and trying to find the hotel and I was having trouble soI called hotel for direction. A lady gave me direction in very short and rude way. I could not find the hotel as the road was blocked for which she was giving direction. I called again explained, but the same lady yelled at me to come to that street and hung up on me. I drove around and finally reached hotel by myself at 11.30 am. The same lady was present at the front desk and she was very rude and refused to check us in the hotel before 3 pm. I told her that I was told last night that I could check in earlier, she said if you wanna check in come at 3. I checked in the room at 3.30 but I didn't like the nasty, smelly room, so I asked to upgrade it to a better room but the guy at front desk was very rude and refused to upgrade and asked to call expedia. Expedia was told by director that I can check out of the room, they won’t upgrade my room even I was ready to pay more money. This is the worst place in the world to stay.

16.08.2006 2:28:00

USA/Niagara Falls/Fallside Hotel and Conference Center

Our travel agent booked 20 rooms at this property which of these 20 rooms, 19 of them was a disaster. To make a long story short all of my electronic property worth $2,500 was stolen from the room. According to the police, and I have the report to prove it, " all tested and it was an inside job". Your room specially for vacation is supposed to be a safe haven. Then again from the GM's mouth was the fact that " What do you want, my employees only get paid $8.00 an hour" and why would you travel with all your cameras? Helloooooo !! VACATION !! Its called. Go figure why my property was stolen. I do not recommend this property to anyone. To beguin the first night they had to change our room because the keys, all 6 of them did not work, and when arrived to new room same thing plus AC did not work, toilet had no cover, blood on pillow case and filthy rug, including that non of the EXIT fire signs were ON which creates a fire hazard. Truly not recommended for a safe place to make it your home away from home on vacation. Specially with your family. By the way their supposedly FREE breakfast - Stale potatoe and OJ with some fruits - truly a disaster.